Privacy Policy

ALD Technology (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, request a quote, or purchase products from our 3D printing shop.

By using our website and services, you agree to the practices described in this policy. This policy applies to all visitors and customers across Australia.

We may collect and process the following personal information:

• Contact details — name, email address, phone number, and company name (provided when you request a quote or contact us).
• Account details — name and email when you create an account to track your quotes.
• Order information — products ordered, quantity, shipping preferences, and transaction records for shop purchases.
• Quote details — service requirements, device counts, project descriptions, and any files you upload.
• Technical data — IP address, browser type, and usage analytics when you visit our site.

We only collect information that is reasonably necessary to provide our services to you.

We use your personal information to:

• Provide quotes, IT support, and 3D printing services you request.
• Process and fulfil orders placed through our online shop.
• Communicate with you about quotes, orders, and service updates.
• Maintain and improve our website, products, and customer experience.
• Comply with our legal, tax, and regulatory obligations.

We do not sell your personal information to third parties.

When you purchase products from our shop, payments are processed securely by Stripe, our payment provider. We do not collect or store your full credit card details on our servers — card information is handled directly by Stripe and is subject to their privacy and security standards.

We retain a record of the transaction (order details and payment status) for order fulfilment, accounting, and record-keeping purposes.

We use trusted third-party services to operate our business. These may include:

• Stripe — secure payment processing.
• hCaptcha — spam and bot protection on our forms.
• Email service providers — to deliver quotes and notifications.

These providers process your data in accordance with their own privacy policies and only to the extent necessary to deliver their service to us.

Our website may use cookies and similar technologies to improve functionality, remember preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings; however, some features of the site may not function correctly without them.

Your information is stored on secure, access-controlled servers. We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. While we strive to protect your information, no method of transmission or storage is 100% secure.

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Request that we limit or stop using your information in certain circumstances.

To exercise any of these rights, please contact us using the details below.

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch.